FAQS


ORDERS & PAYMENTS

We have put together a bunch of frequently asked questions to help answer any questions you have about INDAH.  For further assistance or any questions not listed please contact us at online@theworldofindah.com and we will get back to you as soon as possible!  

CANCEL MY ORDER

You may cancel your order within 24 hours of placing it, please email us at online@theworldofindah.com with your order number so we can cancel or make the changes before your order goes into production or before it has already been shipped out.  Due to the fact we want to get your gems to you as soon as possible we may be unable to cancel the order if the items has already been shipped.

CHANGE MY ORDER

You will receive a confirmation order once we receive your order. Please contact us within 24 hours to make any changes, we will do our best to accommodate your requests, however we cannot guareente this depending on if the item has already been shipped out or gone into production for you.

PAYMENT METHODS

We accept American Express, Mastercard and Visa.  We do not accept checks, money orders, Discover, Cash or Travelers Checks.  We can also accept PayPal or TransferWise.

Store Credit and Gift Cards - Of course, you can also use both a store credit or a gift card. Each gift card has a gift code you can easily enter when completing checkout. Contact us to purchase your E-Gift Cards, once payment is received it will be instantly delivered to the e-mail you provide  redeemable on our website, and they do not expire!

ORDER CONFIRMATION & VERIFICATION

Orders are subject to payment verification. For the protection of our clients, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

CURRENCY

We recommend for all international orders that you use the Paypal or TransferWise to process international payments. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your payment information.

SHIPPING AND DELIVERY

 Orders above $50 ~ FREE

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. If you would like to upgrade your shipping to a quicker option please contact us and we will do our best to accommodate your needs.

PROCESSING TIME

Please allow unto 72 hours for us to process your order, some days we process it immediately depending what time or day the order was placed.  We will contact you if we have any issues.

SHIPPING RESTRICTIONS

INDAH does not ship Saturdays, Sundays or on national holidays. Orders generally ship within 72 hours of placing your order. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.

All Canadian orders are shipped via UPS. All US and international orders are shipped via DHL.  We must ship to a physical address, please do not use a PO Box as your shipping address. Custom charges are additional.

Credit Card approval must be obtained before the order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges and sales tax.

You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

TRACKING YOUR ORDER

All orders will receive a tracking number.   Please contact us if you have any issues finding your tracking number.

INTERNATIONAL ORDERS

For all international orders, the cost of shipping will vary depending on where the package is being shipped to, what is being shipped (weight and value) and how quickly you wish to receive your package.

Please allow up to 3-4 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, after your package leaves the The World Of INDAH headquarters, we have no control over the speed to which it arrives at your doorstep.  Custom charges will be additional.

 

RETURNS AND EXCHANGE INFORMATION

We want you to be 100% satisfied with your magical INDAH gems, please contact us immediately with any issues you have with your INDAH purchase. Due to the limited inventory and unique crystals used in our designs, we do not issue refunds or exchanges unless there is a manufacturing issue, once we review your case we can discuss options to make sure you are completely satisfied. 

RETURN ORDER FORM

To request an RMA by email us at support@theworldofindah.com and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone or walk-in) and which item you wish to return. The merchandise does not have to be physically received back at The World Of INDAH headquarters within 21 days of submitting the return claim.

TRACKING YOUR RETURN

Please send your merchandise back in the gold velvet pouch it was received in then in a padded envelope or small box. Make sure the package is insured. If the merchandise is lost or stolen in the mail, it is not the responsibility of The World Of INDAH to replace it.

Please return to:

The World Of INDAH

505 Sutherland Ave

Kelowna, BC V1Y5X3

EXCEPTIONS

Shipping charges on expedited orders are not refundable.

INDAH offers a jewelry warranty of 21-days. If your jewelry breaks within 21 days of purchase, INDAH will honor a one-time replacement of that piece (or one of equivalent value if the item is out of stock) due to a production defect. Please email a photo of your piece to support@theworldofindah.com within that time period and make arrangements to return the item. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.  

DAMAGED ITEMS

If you receive an item that is damaged please contact our customer service department immediately. support@theworldofindah.com

REPAIR POLICY

If you have any questions about our repair policy, please reach out to us at support@theworldofindah.com and we can help you find the perfect solution to repair your jewelry.  Please note additional costs may be required depending on the date of purchase.

REFUNDS

Once we receive your return, and it has been processed at our INDAH headquarters, we will refund your money back to your original method of purchase within 48 hours. Please note, returns generally take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account, this varies depending on your financial institution.

 

WHY INDAH?

Courtney Weller began INDAH as a platform to help inspire, empower & uplift others through the power instilled in each of her designs.  Everything has attention to detail and has a greater purpose then simply just a piece of jewelry.  Crystals are art of the earth and have powerful properties to enhance our intentions and manifestations.  INDAH was created to start a sense of community globally for all those who have pure intentions and have been searching for a community of sisterhood and brotherhood.  A place to feel safe and supported, a community that holds space for who you truly are.  

Each designs has strong vibrations, the process of Indah begins from pieces of metals that have been around the world, holding many memories and stories.  They then pass through the hands of our artisans who are truly passionate about what they do, they even hand make their own organic tools.  Having the INDAH factory in a small village in Java allows their talented team of artisans to work near their home and support their families while creating beautiful pieces by hand.  Coco goes to the factory when she creates her collections and watches them pour their heart into each gem & sometimes they even add their little touches onto her designs allowing them to co create the perfect gems just for you.  Even the chain used in our designs is completely handmade, loop by loop.

After the jewelry base is made snd the polishing is complete, we send the gems to our gold department to enhance the designs with 18k gold with a technique called electroplating.  Depending on the complexity of the design the crystals are either set before or after this process.  Finally the finishing process can begin where we coat all gems with a protective layer to keep your gems protected!

Every person on our team is passionate and has pure intentions.  We only work with people who align with our purpose and who want to make the world a better place. Each member of our tribe specializing in their department at INDAH because they are truly passionate about what they do and do their job with love.  INDAH provides many people in both North America & Indonesia with jobs and many opportunities for growth in both business and their personal life.  We work closely with our crystal suppliers in India, Brazil & Uruguay insuring our crystals are ethnically sourced and treated with love as we want our gems to be vibrating high! Purchasing crystals in mass quantities may result in a lower cost, our priorities lie with in the authenticity, energetic integrity and ethical sourcing of our crystals above everything else. When we put positive effort into respecting Mother Earth, our precious Gaia, the energy we put out will always circle back.  Karma is a strong principle in our company values along with our personal lives.

PRESS

All press enquires please contact press@theworldofindah.com

JEWLERY FAQS

Information about INDAH and my new jewelry purchase. 

All INDAH Designs are designed to enhance the wearer's own energy and install empowerment to all who wear our gems.  The purpose of our designs is to enhance your energy, however you still need to do the work, wearing our gems won't magically solve your problems.  INDAH relies on the wearer to be effective, we can recommend our favourite Abundance programs and rituals if you need extra guidance. The responsibility for empowering the energy and enhancing your manifestation powers of INDAH is solely within the wearer. Therefore, no express warranties are given and no affirmation of The World Of Indah Inc. by words or actions will embody a warranty. The World Of Indah Inc. is sold on a perfectly imperfect basis. No two stones will ever be the same, crystals are art of the earth and just like the stars, they each have their own personality and differences. The entire risk as to the quality and performance of the jewelry is with the buyer and or wearer. If the jewelry happened to prove defective following its purchase, the buyer and/or the wearer, and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing or repair.

What Wrist Should I Wear My Bracelet Or Rings On?

We recommend wearing our bangles on both wrists to balance the energy fields and amply our power of manifestation allowing our voices, our deepest intentions to be heard loud and clear.  Coco designed the bangles to be worn in pairs, wearing cuffs allows us to feel safe and allows us to unlock our full super powers.

There are three energy channels in our bodies, the term in traditional Indian medicine and spiritual knowledge is  nadis. Wearing your ring or bangle the left side of your body is our side to receive reflecting our internal self, wearing your gems on the left enhances more of an internal shift.

The right side of your body is our giving side.  Wearing crystals on this side of your body helps with action, productivity and allows us to control the energy we release into the world.

Please know this is all a suggestion, go deep within to find your own blockages and trust your intuition always.

Does INDAH Do Custom Jewelry Designs?

Yes we do custom work, book a 30 minute private consultation with Coco.  A private consultation fee is $300, must be pre paid prior to the Skype video call. After a detailed consultation Coco will send you back a quote for the piece you would like have custom made.  Since each design is custom and made just for you please allow 6-8 weeks for your gems to arrive in your hands.  We do have the option to do full gold and diamond work as well, all of our design options are LIMITLESS.

What size are your rings and will they discolour my fingers?

All INDAH rings have our signature technique, all bands are sizeable unless otherwise specified.  Midi rings are generally size 4 non adjustable.  Each ring base has stainless steel inside so your fingers will never turn green!  We believe free size is the best size, this way you can wear as a midi ring or move to different fingers!

What makes INDAH sustainable?

We believe being sustainable is the only way, we get our brass, copper and stainless steel from old ship and machine parts.  We melt it down and hand make our own chains and all of the base of our designs out of the recycled material, then we enhance all items with 18k gold. All gems come inside a beautiful golden velvet pouch with foam inside to protect your gems, this will keep your gems safe during transportation and while your travel around the world!

How to take care of my jewelry?

Store in your precious pouch your jewelry arrived in, do not get in contact with oils, lotions, sand. Do not wear your gem into the ocean or in the pool to keep your gem in the best condition.

How often should I cleanse my gems?

You will feel the energy lessen usually within 5-8 days of wearing it everyday, cleanse as your energy tells you it isneeded!

How to cleanse my Jewlery

There are many options to cleanse your jewelry! Here are our top 4 ways that we recommend:

  • Put your jewelry on the soil or branches of a houseplant for 24 hours. Mother Earth, Gaia will purify your gems.
  • Place your jewelry outside or on a window ledge under the sun or full moon for at least 4 hours.
  • Allow the smoke of a burning Sage stick or Palo Santo stick to flow around your gem until your piece becomes still.
  • Lay your jewelry on a piece of Quartz Crystal for at least 6 hours, quartz amplifies your intention and vibrates. positive energy into your gems.

CRYSTAL FAQ'S

 How To Choose Which Crystal Is Best For You.

View our INDAH Crystal Bible https://www.theworldofindah.com/pages/crystal to learn more about which crystal aligns with you of for the person you are purchasing it for. Healing with crystals is a very personalized experience. Some may really connect with a particular crystal, while someone else may gravitate towards a different crystal—even if you’re using the crystal for the same intention, let your intuition guide you. 

What Should I Do When I First Receive & How Do I Cleanse My Indah Gem?

We recommend smudging your new piece with sage or palo Santo to cleanse the energy & crystal.  When the moon is full allow your gem to charge in the moon light to work at it's optimal capacity. Next step is to do our ritual, hold your gems in your hands.  Breathe deeply and get clear on your intentions.  Say them 3x out loud. Take a deep breathe holding it at the top at the count of three, as you exhale out of your mouth onto your Indah Gem, visualize your intentions being instilled into the crystal and metals.  Every time you wear it you will feel the power in your gem.  When you want to change your intentions or it feels like the energy is wearing off all you have to do is repeat this ritual!  Enjoy your precious new gem!

 
My Crystals Are Not Working

A crystals purpose is to amplify the energy you are putting out into the cosmics. In order for the crystal to work, YOU still have to DO the work. Set your intention each morning and connect with its energy. Try cleansing your crystals more often and put out the energy you wish to receive. Practice patience. The crystals will bring you what you need exactly when you need it, don't force anything. Learn how to become more open, shift your prespectives and start looking at thing through a postive mindset. Maybe what your wanting to receive may show up in a much different way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and wanting a raise, however the universe may have bigger plans for you, maybe you will lose to quit your job out of the blue and be presented with a new venture bigger then your wildest dreams. Be open, notice what signs the universe and your angels are showing you, be open and allow them to guide you.

Quick heads up, usually "the work" isn’t always sparkles, unicorns & rainbows. Releasing energy blocks isn't always fun but you will be so grateful you showed up, you were accountable to yourself and put your self back into alignment.  No one else can do the work for you.  If your having a bad day, sit and take time to connect deeply with your crystalsallow it to calm and centre you, acknowledge that this is what is coming up for you, deal with it and let it go. Move on, remember life is about 'Two steps forward, 1 step back." Once you learn to break through and release, you’ll receive a clear message on how to achieve your intention, it will come differently to each of us but when your message comes, you will just know intuitively.

 

How Do I Know Which Crystal Is In My Piece? 
 

Our crystal bible can be found at https://www.theworldofindah.com/pages/crystal

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